The allegations made in these complaints are unproven, are not always representative of all consumers’ experiences with Advantage, and can paydayloanscalifornia.net/cities/stockton/ get consist of dated recommendations (about rates, bonus offers, etc.).
When you look at the XX/XX/XXXX, We obtained an alert regarding my personal credit keeping track of solution you to definitely my personal education loan harmony had enhanced
“You will find a cost bundle curently have an income motivated fee which had been setup using KHESLC, it withdraw XXXX off my checking account a month and set it for the account count XXXX and therefore continues everything day and has now once the XXXX out-of XXXX that it letter I recently acquired XX/XX/XXXX so i really should not be for the default XXXX XXXX”
“I have a consolidated student load balance that was refinanced in early XXXX with Kentucky Higher Education Student Loan Corporation. In XX/XX/XXXX and again in XX/XX/XXXX I made extra one time payments through the KHESLC online payment system with the intent of accelerating the payback of the loan balance. I logged into the KHESLC web portal to determine what caused my balance to increase, and was surprised to learn that now EFT payment had been made in XX/XX/XXXX, XX/XX/XXXX, or XX/XX/XXXX. I contacted KHESLC on XX/XX/XXXX. I was informed by XXXX that when you make a one time payment online, EFT is temporarily suspended and your due date is pushed out equivalent to the number of monthly payments the one time payment would have covered automatically. The only way to prevent that and continue with the scheduled EFT payments and make a one time payment is to either email or call into a servicing specialist first. I was informed I accepted this practice by signing up for EFT payments 14 months ago, and was also denied my request to have the payment I made back in XX/XX/XXXX and XX/XX/XXXX retroactively applied to the monthly statement balances and accrued interest credited. I also requested and was denied an escalation to a manager or supervisor to review. At no time during the online payment process was I made aware the one time payment would pause my monthly scheduled EFT payments, or given the option to choose whether or not I wished to pause or continue those payments. If desired, it would have been very easy for KHESLC to make me aware with a pop up or acknowledgement at the time of payment so I could take appropriate action to ensure my regularly scheduled EFT payments continued. I believe this to be a predatory lending tactic whereby KHESLC is able to increase accrued interest on the loan without the knowledge or intent of the borrower, in an effort to increase their profit. As a result I lost over <$>of what should have been a payment on loan principle to interest. If not outright illegal, this practice is clearly unethical.”
Note that a loan provider which have an enormous clients is probable so you’re able to have a top number of grievances when compared with reduced loan providers
“We first started getting calls out of Kentucky higher education immediately after my father passed away from inside the XX/XX/XXXX. I prevented the fresh new phone calls to start with but then felt like I needed to wash right up my borrowing thus i replied the device. We believed on account of my state of mind shortly after my father enacted, this is the loan I’d years and years in the past. We even-set upwards percentage preparations toward school so i you are going to pay off hello. Better whenever i try providing greater into the my credit report trying discover some thing repaired I seen most other fraudulent interest on my credit history. Like with a couple almost every other social safeguards quantity linked to my personal membership. Plus other accounts that have been perhaps not exploit and just have while the become removed while i review my credit report We noticed the college that i in the first place had the mortgage was on there in addition to account signed. So as I am looking at it Kentucky degree they reveals I have even generated costs that i had not early in the day. It reveals I had the mortgage in the XXXX and that i did maybe not get that loan away from one college or university in the XXXX. We debated it back at my credit report and since I experienced signed a binding agreement it said that it absolutely was legitimate. I also reached off to the college of course they finally called myself back, I had a lengthy conversation having hi people on my personal membership I asked this lady to transmit me personally the first documents of one’s loan where I got first started the mortgage towards organization. I continue to have not gotten one to papers via email. She including proceeded and on regarding all the techniques I would have to proceed through, which, I told her that was perhaps not my personal loan. I’m not attending shell out that loan that isn’t exploit I am taking action. I entitled and you will talked having a woman into the borrowing bureau exactly who provided us to get in touch with all of you. Delight assist me with this matter as it is attending end me out of taking my stimulus otherwise anything else that are from government entities such my personal income tax go back, ect. I do not owe it mortgage, and i also is also install a copy away from 2 out of my personal borrowing from the bank accounts. Then you can note that I didn’t get this to financing and just have discover other fake interest which was into my membership. Thank-you for the some time I hope in order to hear back very soon.”